![]() See Delete contacts or restore contacts in. If contacts have been deleted, you might be able to restore them. This way, parents can be confident that messages they delete from their children's accounts stay deleted. Note: Email deleted from children's accounts can't be restored. Any messages not recovered are permanently lost. Outlook will recover as many messages as possible and put them in your Deleted Items folder. Step 4: Restore deleted email and contactsĪs soon as we detect that your account might have been hacked, we start saving your deleted messages in a safe place.Īt the top of the page, select Recover deleted messages. To check and change your account settings, go to connected accounts, forwarding, and automatic replies. Step 3: Check your account settingsīecause someone else had access to your account, we've reset some of your account settings. If you can't sign in, reset your password. ![]() Step 2: Change or reset your passwordĪfter you run the antivirus app, sign in to your account and change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis. Important: Regardless of which antivirus app you install, run a full scan on your PC before you change your password. On the Start screen, type Windows Defender in the Search box, or select Windows Defender. Do the following to turn on malware protection: If you're running Windows 8.1 or Windows 10, you already have Windows Defender. If you're running Windows 7, you can download and install Microsoft Security Essentials. ![]() If you don't have an antivirus app installed on your PC, Microsoft offers some solutions if you're running Windows 7, Windows 8.1, or Windows 10. If you have a good antivirus program installed, make sure it's up to date and then do a full scan of your system. Step 1: Clear your PC of viruses or malware before you change your password To reset your account using your phone or another PC, go to. ![]() Make sure you remove viruses and malware from your PC before you change your password. Note: You can reset your account using your phone or another PC, but many hackers get your password using malware that's been installed on your PC without your knowledge.
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